Feature: Email templates
Individual agents can create their own common email templates to send important emails through the system instantly without having to rewrite them every time.
Searching and applying the right email template is instantaneous. Users can save a large amount of time by using the right templates when sending their common emails. The templates can also be quickly modified for a particular email for a perfect fit depending on the circumstances of the email. Templates can also be attached to some events so an email will be fired automatically when a particular event occurs.